Matus Internal Sales – Just a call away!
If you have been doing business with the Matus Johannesburg chances are you spoke to David, Ramesh or Damian. Between them they have 57 years of delivering exceptional service to you. David has been at Matus for 21 years, Ramesh 16 years and Damian 20 years. They are part of an Internal Sales team that are here to service you.
When asked what the main purpose of their job is they jointly agree to make our customers happy by delivering great service. They deliver this service by:
- Being your first contact when having queries
- Giving you alternative solutions for items that are out of stock
- Making regular follow up calls
- Getting your orders right, first time
- Communicating promotions and specials to you
- Dealing effectively with your queries
- Ensuring your urgent orders are dealt with correctly
They are part of a team committed and dedicated to meeting the needs of the customers who call in. The relationships they build with their customers is built on trust – for many customers they are seen as an extended part of their team. Each Matus branch has a dedicated Internal Sales team who together receive an average of 2 500 calls per day, who spend about 16 800 minutes each day talking to you our valued customer. Your Internal Sales consultant is here for you – call them!