Matus is a Cut Above the Rest A message from the CEO – Greg Young
Matus is celebrating 75 years in business and we have chosen the diamond to illustrate this landmark birthday.
Diamonds are formed over a long period of time, under high heat and pressure, which is what makes them so strong. Similarly, I believe that over the 75 years Matus has grown from strength to strength, together with you our valued customers.
Just as diamonds are classified and valued according to the 4C’s of Carat, Clarity, Colour and Cut, we at Matus measure ourselves against our own 4 C’s. These are our Commitment, Customer Focus, Choice of Products and Competitiveness.
At Matus we are:
Committed to building a better a South Africa by:
- Building our people through training and development
- Building our customers by superior customer service and great products
- Building our suppliers through long rewarding relationships
- Building our community where our staff work and live
- Building our financial sustainability by paying our taxes and giving our shareholders a return
Customer focused, leading the market with:
- 90 sales staff with extensive knowledge and experience both on the road and at our call centres
- Sales, workshops and distribution centers in Johannesburg, Durban and Cape Town
- Daily deliveries anywhere in South Africa
- Customer order fill rate of 94%
Choice of Products:
- One stop shop with market leading product range and stock holding
- Our products range from entry level (but always with the guarantee of Matus quality) to mid-priced and premium products
- All products are supported by a Product Manager with extensive product knowledge, there to support and advise our customers on the right product choice
- Our Category Managers travel extensively to ensure we are up to date with world trends and manufacturing standards
- Long standing relationships with suppliers leads to consistent high quality standards
- Our large volumes ensure competitive pricing
- Our strategically placed distribution centers make for easy accessibility
Constantly measuring ourselves up to our 4 C’s makes us stronger, keeps us focused on delivering for our customers and makes us shine more brilliantly.
I look forward to the future and building on the 4 C’s with you.